Terms & Conditions

Last updated: June 2026

These terms and conditions form the agreement between you and Wild Moments Safari & Travel ("Wild Moments", "we", "us"), operated from Plettenberg Bay, South Africa, for both your use of this website and any travel or travel services booked through us. By submitting an enquiry, paying a deposit or using this website, you accept these terms. Please read them before booking, and contact us at jarryd.dupreez@wildmoments.co.za with any questions.

1. Our role

Wild Moments designs itineraries and facilitates the purchase of travel services supplied by third parties: lodges, hotels, airlines, charter operators, transfer companies, activity providers and ground handlers. We act as an agent for those suppliers. We do not own or operate any lodge, aircraft, vehicle or other service that forms part of your trip.

Every booking is also subject to the terms and conditions of the suppliers concerned, which we will share with you on request or which accompany your travel documents. Where a supplier's conditions are stricter than ours (for example a lodge with a non-refundable festive-season policy), the supplier's conditions apply to that portion of your trip and we will tell you about them before you confirm.

2. Quotes and prices

• Quotes are valid for 7 days from the date of issue and are subject to availability. Lodge space is only held once a provisional reservation is confirmed, which we will state in writing.
• Prices are based on the supplier rates, park fees, levies and exchange rates in force at the time of quoting. Until your trip is paid in full, we reserve the right to pass on increases in these costs that are outside our control. We will always show you the reason for any change.
• Quotes exclude international flights, visas, travel insurance, vaccinations, items of a personal nature and gratuities unless expressly stated.

3. Payment and confirmation

• A deposit, normally 30% of the trip value, is required to confirm a booking. Some suppliers require a higher deposit or full prepayment (common for peak-season and small-camp bookings); your invoice will state the exact amount.
• The balance is due no later than 60 days before your arrival date. Bookings made within 60 days of travel are payable in full at the time of confirmation.
• If payment is not received by the due date, suppliers may release your space and cancellation charges may apply.
• Payment can be made by EFT or bank transfer; payment details appear on your invoice. Bank charges on international transfers are for your account.
• Scam warning: we will never email you a change of banking details. If you receive any communication asking you to pay into a different account, phone or WhatsApp us on +27 76 932 3963 before paying anything.

4. Cancellation by you

All cancellations must be sent to us in writing (email is sufficient) and take effect on the date we receive them. Unless your invoice states otherwise, the following charges apply, calculated on the total trip value:

• More than 60 days before arrival: loss of deposit
• 60 to 36 days before arrival: 50%
• 35 to 15 days before arrival: 75%
• 14 days or fewer before arrival, or no-show: 100%

Where a supplier's own cancellation terms are stricter, those terms apply to that portion of the trip. No refund is made for unused services once travel has begun, including missed game drives, flights or nights cut short by your own change of plans. This is the single biggest reason we require travel insurance.

5. Changes by you

We will do our best to accommodate amendments after confirmation (dates, party size, lodge changes), but they are subject to availability and any fees the suppliers charge. A change of travel dates within a cancellation period may be treated by suppliers as a cancellation and re-booking.

6. Changes or cancellation by us or by suppliers

Occasionally a supplier withdraws a service: a lodge closes for repairs, an airline changes a schedule, a road becomes impassable. If that happens we will offer the closest available alternative of equal or better standard at no extra planning cost, or a refund of what we hold for the affected service once the supplier refunds us. We are not liable for costs that sit outside the booking itself, such as visa fees or independently booked flights.

7. Travel insurance

It is entirely your responsibility to arrange travel insurance. Wild Moments does not sell, arrange or provide insurance of any kind, and no insurance is included in any quote or booking. Comprehensive cover is a condition of travelling with us: your policy must cover cancellation and curtailment, medical expenses and emergency evacuation, because safari areas are remote and evacuation can be expensive. Checking the policy's limits and exclusions and declaring pre-existing conditions to your insurer is also your responsibility. If you choose to travel without adequate cover, you do so at your own risk, and we are not responsible for any losses that insurance would have covered.

8. Passports, visas and health

• You are responsible for valid passports (at least 6 months beyond your return date, with at least 2 blank pages, and more for multi-country itineraries), visas, and any entry requirements for each country you visit, including requirements for minors such as unabridged birth certificates for South Africa.
• Health precautions, including yellow fever certificates where required and malaria prophylaxis, are your responsibility. We will flag whether each reserve on your itinerary is in a malaria area, and we offer malaria-free options for families, but medical advice must come from your doctor or travel clinic.
• Please tell us about dietary requirements, allergies, mobility limitations and medical conditions that lodges should know about. We pass these to suppliers solely to run your trip safely.

9. Safari risks and your conduct

A safari takes place in wild areas among free-roaming animals. Game drives, walking safaris, boating and related activities carry inherent risk. You accept these risks and agree to follow the instructions of guides and lodge staff at all times. Lodges may refuse activities to guests who do not, without refund. Children are subject to each lodge's age policies, which we will confirm before you book.

10. Liability

We exercise real care in selecting suppliers; recommending only lodges and operators we know is the core of what we do. However, because we act as an agent, we are not liable for the acts, omissions or defaults of suppliers, or for loss, injury, damage, delay or inconvenience arising from services they provide. Claims relating to a supplier's services must be directed to that supplier, and we will help you make contact. Nothing in these terms excludes liability that cannot be excluded under South African law, including the Consumer Protection Act 68 of 2008.

11. Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including extreme weather, natural disaster, fire, flood, epidemic or pandemic, war, civil unrest, strikes, border closures or acts of government. If such an event affects your trip, we will work with suppliers to postpone, re-route or recover what can be recovered, but refunds depend on what suppliers return to us.

12. Complaints

If something is wrong during your trip, tell the lodge or supplier and contact us immediately on +27 76 932 3963; most problems can be fixed on the spot. If a matter remains unresolved, put it in writing to us within 30 days of the end of your trip.

13. Website use

• Content on this website (text, photographs, itinerary concepts) belongs to Wild Moments or its licensors and may not be reproduced for commercial purposes without permission.
• We keep the site's information current to the best of our knowledge, but lodge details, rates and seasonal patterns change. Nothing on the site is an offer; confirmed details are those in your quote and invoice.
• Links to third-party websites are provided for convenience. We are not responsible for their content or their handling of your data.

14. General

• These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction over any dispute.
• If any clause is found unenforceable, the rest remain in force.
• These terms, together with your quote, invoice and the applicable supplier conditions, are the entire agreement between us and replace any earlier understanding.
• We may update these terms from time to time; the version on this page at the date of your deposit applies to your booking.

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