Privacy Policy

Last updated: June 2026

Wild Moments Safari & Travel ("Wild Moments", "we", "us") is a safari planning business operated from Plettenberg Bay, South Africa. This policy explains how we handle personal information when you use this website, enquire about a trip or travel with us. We process personal information in line with South Africa's Protection of Personal Information Act (POPIA) and, where it applies to visitors from the EU and UK, the GDPR.

For anything related to your information, contact Jarryd du Preez at jarryd.dupreez@wildmoments.co.za or on +27 76 932 3963.

1. What we collect

When you enquire

Our contact and enquiry forms ask for your name, email address, what kind of trip interests you, travel dates, who is travelling, an indicative budget, destinations of interest and your message. If you contact us by email or WhatsApp, we keep that correspondence.

When you book

To confirm reservations, suppliers need passenger details: full names as they appear in passports, passport numbers and expiry dates, dates of birth, nationality, and flight details. Lodges also ask for dietary requirements, allergies, relevant medical information and children's ages. We collect this from you only as the trip requires it.

When you browse

Our hosting provider keeps standard server logs (IP address, browser type, pages requested) for security and troubleshooting. This site uses essential cookies only, for caching and security. We do not run advertising trackers and we do not sell or rent personal information to anyone.

2. Why we use it

• To answer your enquiry and design an itinerary around what you tell us.
• To make and manage bookings with lodges, airlines, transfer companies and other suppliers; this is the performance of our agreement with you.
• To support you while you travel, which is why we stay reachable on WhatsApp throughout your trip.
• To meet legal obligations, such as keeping financial records.
• To follow up after your trip. We only ask for a review or share future ideas if you are happy to hear from us; we do not run automated marketing lists.

3. Who we share it with

• Travel suppliers: the lodges, camps, airlines and transfer operators that make up your itinerary receive the passenger details they need to host you. Many are in other African countries; by booking, you consent to this transfer, which is necessary to perform the contract.
• Service providers: our website host and email provider process data on our behalf under their own security obligations.
• Authorities: only where the law requires it.

Dietary, medical and children's information is shared with suppliers strictly so they can host you safely, and for no other purpose. Information about children is only collected from a parent or guardian making a booking.

4. How long we keep it

Enquiry correspondence that does not lead to a booking is kept for up to 2 years, in case you pick the planning up again, then deleted. Booking records are kept for 5 years to meet South African financial record-keeping requirements. You can ask us to delete your information sooner; see your rights below.

5. Security

The site runs over HTTPS, and access to booking records is limited to the people who work on your trip. No transmission over the internet is completely secure, but we apply reasonable and appropriate measures as POPIA requires, and we will notify you and the Information Regulator if a breach ever affects your information.

6. Your rights

Under POPIA (and the GDPR where it applies) you can:

• Ask what personal information we hold about you and receive a copy.
• Ask us to correct or delete it.
• Object to processing, or withdraw consent where processing is based on consent.
• Complain to the Information Regulator (South Africa) at inforegulator.org.za if you believe we have mishandled your information.

Email jarryd.dupreez@wildmoments.co.za with any of these requests and we will respond within a reasonable time, normally within 30 days.

7. Social media and third-party links

We are on Facebook and Instagram as @wildmomentstravel. If you interact with us there, the platform processes your data under its own privacy policy. The same applies to WhatsApp, which we use for client communication, and to any third-party sites this website links to.

8. Changes to this policy

If we change how we handle personal information, we will update this page and the date at the top. Significant changes that affect existing clients will be communicated directly.

The terms that govern bookings are set out in our Terms & Conditions.